Warranty Coverage:
- Replacement Policy: If found to be defective within 12 months from the date of purchase, we will replace with the same or a similar product.
- Required Information: To initiate a warranty claim, please provide your order number,purchase invoice, defective video or pictures.
- Shipping Costs: Customers are responsible for any shipping costs and taxes associated with returning non-defective units.
Warranty Exclusions:
- Misuse, unauthorized modifications, or damage from external causes such as natural disasters or shipping hazards.
- Operation outside the intended use of the product, accidents, abuse or other damage due to human negligence.
- Normal wear and tear or damage to non-Usentek products used with our products.
Non-Warranty Conditions:
- Damage resulting from misuse, including falls, extreme temperatures, water exposure, or improper operation.
- Issues not related to product quality (after 30 days from purchase).
- Products beyond the 12-month warranty period.
- Purchases made from unauthorized resellers.
- Products without a valid proof of purchase.
- Repairs performed by third parties.
- Free or promotional products.
- Lost or stolen items.
Repair Guidelines:
- Data Backup: For products with data storage capabilities, ensure that all personal data is backed up and deleted before sending the product for repair. Usentek will erase all personal data upon request but is not responsible for any data loss.
- Contents to Send: Only send the faulty product. Usentek is not liable for any loss of additional items sent along with the product.
- Testing and Repair: We will test the product, if a fault is confirmed, we will determine to repair or send replacement, if does not meet warranty conditions, repair charges may apply after obtaining your consent.
Non-Warranty Service Scope:
- Expired warranty periods.
- Incomplete or inaccurate proof of purchase.
- Altered or damaged product identification information.
- Damage due to improper use or failure to follow instructions.
- Natural wear and tear, such as fading or dirt accumulation.
- Failures from third-party products or unauthorized modifications.
- Damage from natural disasters, power surges, or improper maintenance.
- Data loss due to network issues, unauthorized software, or malware.
Additional Notes:
- Compliance: The policy adheres to national laws and regulations. In the event of any discrepancies, national laws will take precedence.
- Platform Policies: If there are differences between our policy and those of third-party platforms, the platform's policy will apply.
- Policy Updates: Usentek may update this policy to ensure optimal protection of consumer rights.
- For any questions, please contact our customer service team through our website.
