SHIPPING

1. Shipping Policy
All shipments originate from our facility in Shenzhen, China and are FOB (Free on Board) terms.
We offer various shipping methods to accommodate your needs, including sea freight, DHL, TNT, EMS, and more. The choice of shipping method will depend on factors such as destination, urgency, and customer preference.The estimated delivery time is typically between 5 to 45 days after we receive the deposit. However, please note that during peak seasons, there may be a slight delay of 3-5 days.
To ensure the safety and integrity of your products during transit, we utilize appropriate packaging materials. This may include inner boxes, OPP bags, cartons, wooden boxes, or flat racks, depending on the nature of the items and your specific requirements.
We understand that each customer may have unique shipping requirements. If you have any special requests or specific needs regarding the shipping method, please do not hesitate to contact us. Our dedicated team will work closely with you to find the most suitable solution.
Please feel free to reach outif you have any further questions or require additional information regarding our shipping policies.

2. How to track my order? 
To track your order, you can use the following tracking websites:
17Track: Visit www.17track.net and enter your tracking number to track
HK DHL: For orders shipped via DHL, you can visit www.dhl.com/en/express/tracking.html 
HK UPS: If your order was shipped through UPS, you can track it by visiting www.ups.com/content/cn/en/index.jsx
Russia CDEK: For orders shipped to Russia via CDEK, you can track your shipment by visiting www.edostavka.ru/track.html 
Singapore Post: If your order was shipped via Singapore Post, you can track it by visiting www.singpost.com and entering your tracking number.
Please note that the tracking websites are specific to the respective shipping carriers. By visiting these websites, you will be able to monitor the status and location of your order during transit.If you encounter any difficulties regarding tracking your order, feel free to reach out to service team.

3. How are customs and tax/duty handled?
Please note that any applicable tax or customs fees in the destination country are the customer's responsibility. It is important to check with the local customs office regarding potential import taxes, duties, and tariffs before order.Certain products may require special licenses or permits for importation.Usentek cannot be held responsible for any products that are rejected, confiscated, or destroyed by customs authorities in your country.
As we ship products from Hong Kong, a free port, there are no sales taxes or duties imposed by the government.
If any further questions regarding customs and tax/duty matters, feel free to reach out to our service team. 

4. What is the declaration on shipping labels? 
To ensure compliance with customs regulations and facilitate a smooth delivery process, we will write the order value on the shipping labels as per your request. Please kindly leave us a message during the order placement process, specifying the preferred value that you would like us to declare.
By providing the info, we can accurately declare the value on the shipping labels, taking into account any specific requirements you may have.
If you have any further questions or require additional assistance, do not hesitate to contact our service team. We are here to help.