Refunds and Exchanges:
- Non-Refundable Items: Items purchased are non-refundable and non-exchangeable except in cases where the products are defective or faulty.
- Defective or Faulty Products: If you receive a defective or faulty product, please contact Usentek within seven (7) days of receiving the product to arrange for a return or refund. Refunds will be processed to the original method of payment.
Return Requirements:To ensure a smooth return process, please adhere to the following requirements:
- Original Packaging: All returns must include the original packaging and all accessories.
- Non-Quality Related Claims: For warranty claims not related to product quality, the customer is responsible for shipping costs.
- Quality-Related Claims: For warranty claims related to product quality, Usentek will refund the cost of the product itself.
- Return Conditions: Returns may be rejected if the items do not meet the above requirements.
Purchases Through Usentek Retailers:
For purchases made through retailers other than usentek, please contact the retailer directly for their return and refund policies.
Thank you for choosing Usentek! If you need assistance, our customer service team is here to help.
